These terms explain how purchases through the Soeurs Botaniques online shop are handled, including payment, delivery, returns and statutory consumer rights.
Products and orders
The characteristics and current prices of products are shown on their product pages. An order is placed when you complete checkout. We will send an order acknowledgement to the email address you provide. If a product becomes unavailable or we cannot fulfil an order, we will contact you and provide your applicable refund or cancellation rights.
Prices, taxes and payment
Prices are shown in euros. Prices presented to customers in Greece and qualifying EU destinations include VAT. Taxes and applicable delivery charges are presented at checkout before you place an order. We use the payment methods displayed at checkout; availability may vary by country, device and payment provider. For destinations outside the EU, destination-country customs duties, import taxes and clearance fees are not included in the prices or shipping fees shown at checkout. If applicable, these charges may be collected separately by the destination authorities or the delivery carrier and are the customer’s responsibility unless mandatory law provides otherwise.
Delivery
Products currently dispatch from Greece. Our fixed delivery charges are: Greece — free; other European destinations — €39; other destinations — €69 per order, subject to the destinations offered at checkout. Unless a different delivery period has been expressly agreed, we will deliver eligible EU consumer orders without undue delay and within 30 days, as required by applicable consumer law. International delivery times can vary according to destination and customs processing. We may be unable to deliver to certain destinations because of applicable law or carrier restrictions; if we cannot fulfil your order, we will inform you and refund any payments received.
Cancellation, returns and refunds
Where applicable, EU consumers have 14 days from delivery to withdraw from an online goods purchase without giving a reason. The law contains exceptions, including certain sealed products that are unsuitable for return for health or hygiene reasons once unsealed. We do not offer an additional satisfaction guarantee or voluntary returns because a product is not to your taste. This does not affect any statutory withdrawal right. See our Returns & withdrawal policy for eligibility, deadlines, return costs and defective goods. Nothing in these terms limits statutory rights concerning goods that are faulty or not as described.
Contact and complaints
For questions about orders, products or a complaint, write to info@soeursbotaniques.com. We will acknowledge customer complaints received at the email address above and work to resolve them. Consumers may also contact the Hellenic Consumer Ombudsman where its remit applies.
Applicable rights
These terms do not restrict mandatory consumer-protection rights applying in your country of residence where those rights cannot lawfully be excluded. These terms are governed by Greek law, without depriving any consumer of mandatory consumer-protection rights that apply under the law of their country of habitual residence.
Soeurs Botaniques is operated by Kosmos Lab IKE.
info@soeursbotaniques.com
